Help & Contact — Coopers Glass Support
Help/Contact
Need help? We’ve got you.
Real humans, fast replies.
Best ways to reach us
- Chat: bottom-right on any page (fastest)
- Instagram: DM IG@Coopersglass (customs welcome)
- Response time: typically 2–24 hours (Mon–Fri)
Order issues
- Open site chat or IG@coopersglass
- Include order # and quick photo/video
Custom orders
DM IG@Coopersglass or use chat(bottom right) with: device model, colors/theme, reference pics, deadline, budget. We’ll confirm feasibility and quote before we start. Normally payment is made up front, can do payments but everything needs to be paid before making.
Returns & exchanges
- Made-to-order/custom: final sale unless workmanship issue.
- We stand behind our work—talk to us and we’ll try to make it right.
Care & maintenance
- Rinse after sessions; ISO for deep cleans (avoid labels/art when possible).
- Keep joints clean/dry; store on padded surfaces.
- See our Educational Guides for device-specific tips.
Shipping times
We ship In-stock items usually in 1–3 business days. Made-to-order timelines vary, Normally about 1wk or less... if longer we will contact you or post in the webpage header. Questions about an order just shoot us a message!
Device compatibility
Each product page lists exact device fit. Not sure? Chat with us and we’ll confirm.