Terms & Conditions

Last updated: June 17, 2026

Welcome to Coopers Glass. By using this website or placing an order, you agree to the terms below.

Business Overview

Coopers Glass is an independent, artist-led glass studio 

We make and sell handmade glass pieces, small-batch accessories, custom work, and collector-focused designs.

Products

Many Coopers Glass products are handmade, small-batch, custom, or one-of-one.

Because of this, small differences may occur in:

• Colour
• Shape
• Size
• Pattern
• Airflow
• Linework
• Finish
• Fitment

These handmade variations are normal and are not considered defects.

Product photos are shown as accurately as possible, but colours may appear different depending on lighting, photography, screen settings, and glass colour-shift effects.

Product Compatibility

Some products may be designed to fit or work with third-party devices or accessories.

Third-party brand names are used only to describe compatibility. Coopers Glass is not affiliated with, endorsed by, or sponsored by those third-party brands unless clearly stated.

Devices, grommets, electronics, inserts, or other accessories are not included unless the product listing clearly says they are included.

Customers are responsible for reading the full product description before ordering.

Legal Use

Products sold on this website are intended only for lawful use.

By placing an order, you confirm that you are legally allowed to buy, receive, import, and possess the item in your location.

We reserve the right to cancel or refuse any order if we believe the order may violate laws, shipping rules, platform rules, payment processor rules, or safety requirements.

Age Requirement

By using this website or placing an order, you confirm that you meet the legal age requirement for purchasing the products in your location, where applicable.

We may cancel or refuse orders if age, legality, or shipping eligibility cannot be confirmed.

Orders

After placing an order, you may receive an order confirmation. This confirms that your order was received, but it does not guarantee acceptance.

We reserve the right to cancel or refuse any order for reasons including:

• Payment issues
• Inventory errors
• Pricing mistakes
• Shipping restrictions
• Suspected fraud
• Legal or compliance concerns
• Incorrect customer information
• Abusive or threatening behaviour
• Product availability changes

If we cancel an order after payment has been made, we will issue a refund where appropriate.

Custom Orders

Custom work may require payment upfront or a deposit.

Custom orders are final sale once work has started.

Design changes after approval may cost extra and may delay completion.

Estimated completion times are estimates only unless agreed in writing.

Pricing

Prices are listed in the currency shown at checkout.

We may update prices, discounts, product listings, and availability at any time without notice.

Taxes, shipping, customs duties, import fees, brokerage fees, tariffs, and other charges may apply depending on your location and order.

Payment

Payment must be received before orders are shipped or before custom work begins unless otherwise agreed.

Unpaid orders may be cancelled.

Shipping

Shipping is handled according to our Shipping Policy.

Delivery times are estimates only and are not guaranteed.

Customers are responsible for providing a correct shipping address and for paying any applicable customs, duties, import taxes, brokerage fees, or tariffs unless checkout clearly states otherwise.

Returns and Refunds

Returns and refunds are handled according to our Refund Policy and Return Policy.

Custom, used, sale, and made-to-order items may be final sale.

Care and Use

Glass is fragile. Customers are responsible for proper handling, cleaning, storage, and use after delivery.

Coopers Glass is not responsible for damage caused by drops, misuse, improper cleaning, heat shock, force, modification, neglect, or normal wear after delivery.

Intellectual Property

All website content, including photos, product descriptions, logos, designs, text, graphics, branding, and original artwork, belongs to Coopers Glass unless otherwise stated.

You may not copy, reproduce, resell, modify, or use our content without permission.

User Content

If you send us photos, videos, reviews, messages, tags, or other content related to your order, you give Coopers Glass permission to use that content for customer service, marketing, social media, website listings, and promotional purposes unless you clearly tell us not to.

Limitation of Liability

To the fullest extent allowed by law, Coopers Glass is not responsible for indirect, incidental, special, or consequential damages related to:

• Use of this website
• Product use or misuse
• Shipping delays
• Carrier issues
• Customs delays
• Import restrictions
• Customer handling
• Third-party device compatibility
• Payment processor delays

Our maximum liability for any order is limited to the amount paid for that order.

Website Errors

We do our best to keep information accurate, but errors may happen.

We reserve the right to correct errors, update product information, cancel orders, adjust listings, or change pricing if something is inaccurate.

Availability

Products may be limited, one-of-one, or unavailable at any time.

We may update, remove, or discontinue products without notice.

Changes to These Terms

We may update these Terms & Conditions at any time.

The updated version will be posted on this page with a new “Last updated” date.

Contact: Site chat or Instagram @coopersglass