Refund Policy

Coopers Glass provides refunds only for approved claims involving items that arrive damaged, are defective, or are different from the item ordered.

We do not provide refunds for change of mind, personal preference, compatibility issues, accidental orders, or products that have been used.

Reporting an Issue

You must contact us within 7 days of the delivery date to report a damaged, defective, or incorrect item.

Your request must include:

• Your order number
• A description of the issue
• Clear photographs or video showing the item and the problem
• Photographs of the shipping box and packaging if the item was damaged during delivery

Claims submitted more than 7 days after delivery may not be eligible for a refund or replacement.

Refund Eligibility

A refund may be approved when:

• The item arrived damaged
• The item has a manufacturing defect
• The wrong item was shipped
• A replacement cannot reasonably be provided

The item must remain unused, unaltered, and in its original condition while the claim is reviewed.

Items that have been cleaned, heated, installed, used, or modified are not eligible for a refund.

Handmade Product Variations

Each Coopers Glass product is handmade.

Small variations in colour, pattern, shape, dimensions, symmetry, or appearance are normal characteristics of handmade glass and are not considered defects.

Product colours may also appear slightly different depending on lighting, photography, screens, or manufacturing variations.

Custom and Final-Sale Products

Custom-made, personalized, made-to-order, clearance, and discounted products are final sale.

These products are only eligible for a refund or replacement if they arrive damaged, defective, or incorrect.

Approved Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Refunds cannot be issued to a different card, bank account, or payment method.

Processing times vary by payment provider and financial institution. It may take several business days for the refund to appear after it has been issued.

Shipping Charges

Original shipping charges are generally non-refundable.

Shipping charges may be refunded when the order was incorrect or the item arrived damaged or defective.

Refused, Unclaimed, or Incorrectly Addressed Orders

Shipping and handling charges are not refundable for orders that are:

• Refused by the customer
• Not collected from the carrier
• Returned because an incorrect or incomplete address was supplied
• Returned because the customer failed to pay applicable customs duties, taxes, or import charges

Any approved refund for such an order may be reduced by the original shipping cost, return-shipping charges, customs charges, carrier fees, or other costs incurred by Coopers Glass.

Contact

For refund questions or order issues, contact us through site chat or Instagram:

Instagram: @coopersglass
Website: coopers-glass.com