Return Policy

Last updated: August 08, 2026

Return Policy

Due to the nature of our products, Coopers Glass does not accept returns for change of mind, personal preference, compatibility issues, or items that have been used.

Returns are only accepted when an item arrives damaged, is defective, or is different from the item ordered.

Eligibility

To be eligible for a return, you must contact us within 7 days of the delivery date.

The item must:

  • Be unused, unaltered, and in its original condition
  • Include all original packaging and accessories
  • Not have been cleaned, heated, installed, or used with any device or substance
  • Be supported by clear photographs of the item, packaging, and shipping box

Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photographs or video showing the item and the problem
  • Photographs of the shipping box and packaging if the item was damaged during delivery

Once the claim has been reviewed and approved, we may offer a replacement, repair, store credit, or refund, depending on the circumstances and product availability.

Final-Sale Items

The following items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect:

  • Custom-made or personalized products
  • Made-to-order products
  • Clearance or discounted products
  • Gift cards
  • Used, cleaned, heated, installed, or altered products

Minor variations in colour, shape, pattern, size, or appearance are normal with handmade glass and are not considered defects.

Return Shipping

If a return is approved because an item is damaged, defective, or incorrect, Coopers Glass will provide return instructions.

Do not send an item back without receiving approval first.

If the return is approved due to an error by Coopers Glass, reasonable return-shipping costs may be covered or reimbursed.

Original shipping charges are non-refundable unless the order was incorrect or the item was damaged or defective.

Inspection

Returned items will be inspected after they are received.

A refund or replacement may be denied if the item:

  • Has been used, cleaned, heated, installed, or altered
  • Is missing parts or original packaging
  • Was damaged after delivery
  • Does not match the condition shown in the original claim

Contact: Site chat or Instagram @coopersglass